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Help & How-To's


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Welcome to the City of Victorville
Citizen Access Portal (CAP)

Please click HERE to test your systems compatiblity to apply for a permit.

*Disclaimer: Certain components of this portal require Internet Explorer 11 with the latest version of Microsoft Silverlight. Please proceed using IE11 if you intend on applying for permits/plans, or are having plans reviewed by City Staff. Thank you.

Important Information

Unregistered Users:

Unregistered users have the ability to search any permit, plan, or license record to retrieve information such as the location, the description, and important dates related to the record. Unregistered users can also view upcoming meetings and hearings occuring at the City.

Registered Users:

Registered users have the same capabilities as unregistered users, with the ability to apply for any permit or plan, schedule an inspection, submit a citizen request, obtain a dog license, or renew a business license. Please note, the advanced capabilities and detailed information of a record can only be viewed if the record is associated to the registered user's contact entity within the City's permit and license management software.

How to Register:

  • 1.) Click the "[Register]" link on the right side of the Home page, beneath the banner image.
  • 2.) Enter your name, company name (if applicable), phone number, email address, contact preference, and create a password.
  • 3.) Enter your preferred contact address information. Any written correspondence with the City will be sent to this address.
  • 4.) Click "Submit"
  • 5.) An email will be sent to the email address provided during registration confirming your approval as a qualified user.

Important: You will not be permitted to log on to the portal until City Staff has approved your request to register and a confirmation email is received. It may take up to 24 hours for the request to be approved or denied. If you request registration on a weekend or holiday, the request will not be addressed by City Staff until the next business day.

Please Note: Your email address will be your user name. You must have an email address in order to register to this portal.

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